1. Introduction
Welcome to betki.co.tz (“we”, “our” or “us”). We are committed to protecting your personal data and ensuring that your personal information is handled in accordance with the Personal Data Protection Act, 2022, and its regulations. This Privacy Notice explains how we collect, use, disclose and protect your personal data when you visit our website https://www.bekitech.co.tz.
2. Data protection principles
When we process your personal data, we make sure that it is:
- processed lawfully, fairly and transparently
- collected for specific, explicit and legitimate purposes, and not used in ways incompatible with them
- adequate, relevant and limited to what is necessary
- accurate and kept up to date
- kept no longer than necessary
- processed in line with your rights
- protected by appropriate security measures
- not transferred outside Tanzania except as the Act allows
3. Information we collect
Personal data you give us through the contact form, email, phone or WhatsApp:
- full name
- email address
- phone number (optional)
- the content of your message
Personal data collected automatically: standard web server logs (IP address, browser type, pages requested, date and time).
Special categories of personal data: we do not collect special categories of personal data through this website.
4. Why and how we collect personal information
We collect personal data directly from you when you send us an enquiry, request a quotation, or contact us by email, phone or WhatsApp using the details on this website. We collect server log data automatically when your browser requests our pages, to keep the website secure.
5. Legal basis for processing
| Purpose | Legal basis |
|---|---|
| Replying to your enquiry and preparing a quotation | Your consent, given when you submit the form |
| Delivering products and services you order | Performance of a contract |
| Keeping accounting, tax and VAT records | Legal obligation |
| Keeping the website secure (server logs) | Legitimate interest |
6. How we use the collected personal data
We use your personal data to:
- respond to your enquiry
- prepare quotations and proposals
- arrange site surveys and deliveries
- provide after-sales support
- keep records of our dealings with you
- protect our website against misuse
7. How we may share the personal data
| Recipient | Purpose | Legal ground |
|---|---|---|
| Betki staff, on a need-to-know basis | Handling your enquiry, sales, delivery and support | Your consent; performance of a contract |
| Service providers that process data on our behalf (web hosting and email) | Hosting the website and delivering your enquiry to our team | Your consent; a written contract between us and the provider |
| Regulators and public authorities, such as the PDPC or the TRA | Meeting our obligations under the law | Legal obligation |
8. Disclosure of personal data
We disclose personal data only:
- with your consent
- where the disclosure is directly related to the purpose for which the data was collected
- where the law requires or authorises it
- to prevent a serious and imminent threat to life, health or public safety
Categories of recipients: our service providers, regulators, law enforcement and other public authorities, and courts.
9. Cross-border data transfers
Where we transfer personal data outside Tanzania, we ensure that the necessary permit is obtained from the PDPC and that appropriate safeguards are in place in accordance with the Act.
10. Children’s privacy
This website is not intended for children under the age of 18, and we do not knowingly collect their personal data. If you believe a child has given us personal data, please contact us (section 19) and we will delete it.
11. Where personal data may be held
- Contact-form submissions: in Betki’s business email system.
- Customer and quotation records: in Betki’s internal business systems.
- Website server logs: on our hosting server in France.
12. How long we keep your personal data (data retention)
| Data | Retention period |
|---|---|
| Enquiries that do not lead to a sale | 24 months after our last contact, then deleted |
| Customer, quotation, invoice and contract records | 7 years after the end of the business relationship, as tax and commercial law requires |
| Web server logs | Up to 90 days |
13. Your rights as a data subject
Under the Personal Data Protection Act, 2022, you have the right to:
- be informed whether we process your personal data, what data we hold, why, and who receives it
- access your personal data
- ask us to correct inaccurate, incomplete or misleading personal data
- ask us to erase or destroy your personal data
- ask us to stop, or not to begin, processing that is likely to cause you damage
- object to the use of your personal data for direct marketing
- not be subject to decisions based solely on automated processing
- withdraw your consent at any time
14. Security of the collected personal data
We protect personal data against unauthorised access, alteration, disclosure or destruction with technical and organisational measures, including:
- HTTPS (TLS) encryption for this website
- protection of the contact form against automated abuse
- password-protected access for authorised staff only
- regular software updates and security reviews
- backups
- confidentiality obligations on our staff and service providers
15. Automated decision-making and profiling
We do not use your personal data for automated decision-making or profiling.
16. Access to your personal data
To access the personal data we hold about you, email our Data Protection Officer at privacy@betki.co.tz or write to us at the address in section 19.
17. Third-party links
This website contains links to third-party websites and services, such as WhatsApp and Google Maps. Those third parties are responsible for their own privacy practices.
18. Cookies and tracking technologies
You can manage your cookie preferences through your browser settings. For more details, see our Cookie Policy.
19. How to complain
If you have a complaint about how we handle your personal data, contact our Data Protection Officer:
Benson Thomas Kimambo, Data Protection Officer
Betki General Enterprises Company Limited
P.O. Box 41, Tanga, Tanzania
Email: privacy@betki.co.tz · Phone: +255 734 826 632
If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commission (PDPC):
- 1 Moshi Street, Viwandani Area, P.O. Box 1105, 41102 Dodoma
- helpdesk@pdpc.go.tz
- https://dataprotection.pdpc.go.tz/complaint-form-one
20. Changes to this Privacy Notice
This Privacy Notice may change from time to time. Any changes will be posted on this page with an updated effective date.